Tuesday, March 25, 2014

Delivering the Online World?


...if you don't mind a long wait.

Good ole' Canada Post.

Back in September, Canada Post was redefining its focus in a declining market, or so they say.

"...the Crown corporation warned it could run out of money by this time next year, unless it can find relief through “additional financing” from the federal government or from payments on its pension deficit."

So Canada Post is reducing home service and focusing exclusively on delivering online purchases, a new and lucrative market.

That is, IF they can satisfy customers.
Tall order.

Imagine my surprise when a business parcel from DeKalb, Illinois arrived at Highlands Golf a full two weeks and two days after it was shipped from Illinois and subsequently cleared at Canadian customs. 

Sixteen days to travel three-quarters of the way across Canada via Canada Post!



Probably because it was an international shipment, you say?
Nope.

That same day I received a business parcel from Mississauga, Ontario.

Two full weeks for that parcel too via Canada Post.

See Perennial Mismanagement at Canada Post story, January 3/14.

The United States Postal Service offers delivery between one and three days among major U.S. cities.

Canada Post delivering the online world?

"The problem is more than a slow modem," offers Kia.

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